FAQ

Your Hometown Internet Provider

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The information below contains answers to common questions handled by our support staff, along with some tips and tricks that we have found useful and presented here as questions.

How do I start to setup e-mail?
What are the POP3 and SMTP settings?
What phone number do I dial to connect to the internet?
What does it mean when my modem can't detect a phone line?
When I try to connect, it keeps asking for a LOGIN and PASSWORD?
What if I need additional help?

How do I start to setup e-mail?

If using Microsoft's Outlook Express 6...

1. Click on the "OUTLOOK EXPRESS" icon to open the program

2. On the toolbar, click on "TOOLS", then "ACCOUNTS"

3. Next, click on the "MAIL" tab, select "ADD", choose "MAIL"

4. Continue answering questions until complete.

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What are the POP3 and SMTP settings?

POP3 (Incoming Mail) = pop.iwinfield.net

SMTP (Outgoing Mail) = smtp.iwinfield.net

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What phone number do I dial to connect to the internet?

(620) 221-8914

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What does it mean when my modem can't detect a phone line?

The phone cord coming from the wall jack is plugged into the wrong port of the computer - Try the other modem port (sometimes listed as "LINE").

The computer software drivers don't match your modem type - Reload the correct modem driver for your modem type.

The modem has been damaged due to lightning. - Requires modem to be replaced.

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When I try to connect, it keeps asking me for a LOGIN and PASSWORD?

Try re-typing your LOGIN and PASSWORD, paying close attention to upper and lower case letters.

If your bill has not been paid, the system automatically disables your account until payment is received.

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What if I need additional help?

Technical support is offered Monday - Friday from 9 a.m. to 5:30 p.m. (CST).

Phone : (620) 221-2234

E-Mail : support@iwinfield.net

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((620) 221-2234 + 806 Main - Winfield, KS 67156